Privacy Policy

1. Introduction

This Privacy Policy applies to the website and online services operated by Luoyang Tedin Machinery Co., Ltd. When you use our website, submit an inquiry, request a quotation, or communicate with us, you agree to the practices described in this policy.

TEDIN Bearings is a precision industrial bearing manufacturer and supplier based in Luoyang, China, serving customers, distributors, OEM partners, and industrial users worldwide.

2. Information We Collect

We may collect personal and business information that you voluntarily provide when contacting us or submitting an inquiry form.

• Name and company name
• Email address, phone number, and WhatsApp number
• Country or region
• Product requirements, bearing models, drawings, or technical specifications
• Messages, inquiry details, and quotation requests
• Website usage information such as IP address, browser type, device information, visited pages, and referral source

3. How We Use Your Information

We use the information we collect to provide professional sales, engineering, and customer support services.

• To respond to your inquiries and quotation requests
• To provide product recommendations and technical support
• To process OEM / ODM bearing customization requirements
• To communicate about orders, samples, production, delivery, or after-sales service
• To improve our website, products, and customer experience
• To comply with legal, regulatory, or business record requirements

4. Information Sharing

TEDIN Bearings does not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary with trusted service providers, such as logistics companies, IT service providers, website hosting providers, or payment-related service providers, strictly for business operation purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to understand website traffic, improve user experience, remember preferences, and analyze page performance.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, loss, or misuse.

Although no online transmission or storage system can be guaranteed to be completely secure, we are committed to protecting your information with appropriate safeguards.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including inquiry follow-up, quotation records, order communication, technical support, legal compliance, and business record keeping.

8. International Data Transfer

As TEDIN Bearings serves customers worldwide, the information you provide may be transferred to, stored, and processed in China or in locations where our service providers operate.

By submitting your information to us, you acknowledge and agree that your information may be processed outside your country or region.

9. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details provided at the end of this policy.

10. Third-Party Links

Our website may contain links to third-party websites or platforms, such as WhatsApp, LinkedIn, YouTube, or other external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.